As the Products/service offered by the Site are online in nature the Site does not refund any fees paid towards the processing of MRP Passport details including new MRP Passport applications, change or correction in passport details or application for the re issue of registration documents.
However, in case of duplicate payment by error the Site may refund the excess service fees paid by the applicant. In such event an application in writing should be submitted along with proof of excess payment. The refund will be initiated within 7-10 days and Identity within of submitting the application. Any applications received thereafter shall not be entertained for refund.
In order for us to process your request you have to contact us on firstname.lastname@example.org with your refund request clearly stating your Name (as applied in application), Application No and transaction date. (we usually respond within 3 working days). Any charge backs initiated with your bank or credit card company BEFORE contacting us and awaiting a response will be rejected. If a chargeback is initiated the refund option is blocked by our gateway providers and we are there not able to process it till the entire issue is cleared with the bank.
You can however cancel the charge back request and get in touch with us. If we find your case genuine a swift refund will be offered based on the stage at which your application has reached.
A refund can be issued within 24 – 48 hours if you change your mind. Post 48 hours no cancellation requests will be entertained.
We help with filling of the form and sending the completed form back to you. Once the application is submitted and payment is made the completed application form will be sent t you by post within 1 working day and you will receive the Documents within 7-10 working days. The Charges paid online include Printing, Postage and Customer service provided till the application is received by you. You can follow the instructions provided with your form to file the application with the respective MRP Passport office. If you need further assistance you can get in touch with us and we will guide you.